Terms of Use

1. About these terms

These Terms of Use ("Terms") apply to your use of jvpoint.com and to every order you place with JV Point, a bookstore based in Malaysia ("JV Point", "we", "us"). By using the website or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the website.

These Terms don't take away any rights you have as a consumer under Malaysian law, including the Consumer Protection Act 1999.

2. Using our website

You may browse and use the website for your own, non-commercial shopping. You agree not to:

• use the website for anything unlawful, fraudulent or harmful;
• try to disrupt, overload or get unauthorised access to the website or its systems;
• copy, scrape or republish our content, images or catalogue in bulk without our written permission;
• pretend to be JV Point, or place orders using someone else's details without their permission.

We may change, suspend or stop any part of the website at any time.

3. Books & descriptions

We try to describe every book accurately. Cover images and artwork on the website are for illustration, so the cover, edition or printing you receive may look different. Page counts, formats and publication details are provided in good faith and may vary slightly between editions. We'll tell you before you pay if the edition you'll get is noticeably different from the listing.

Every book shown is subject to availability. Showing a book on the website doesn't guarantee it is in stock.

4. Prices

Prices are shown in US dollars (USD). Unless we say otherwise, they don't include shipping, which we confirm on WhatsApp before you pay. We may change prices at any time, but the price we confirm on WhatsApp for your order is the price you pay.

If a book is listed at an obviously wrong price because of an error, we'll tell you before confirming your order. You can then accept the correct price or cancel at no cost.

5. How orders work

1. Choose: Add books to your cart, or tap Buy on a single book.
2. Review & send: The website writes an order message and opens WhatsApp. Check the titles, quantities and your details. You can edit or delete the message before sending it. Sending it is a request to buy, not a completed purchase.
3. Confirmation: We reply with availability, the shipping cost, the final total and how to pay. A binding contract exists only once we have confirmed your order and you have paid.

We may decline or cancel an order, for example if a book is out of stock, we can't deliver to your address, the price was listed in error, or we suspect fraud. If you've already paid for an order we cancel, we'll refund you in full.

6. Payment

We'll share our payment options on WhatsApp. These may include bank transfer, card payment links or e-wallets. Full payment is needed before we dispatch, unless we agree otherwise in writing. If we haven't received payment within 3 days of confirming an order, we may cancel it.

Stay safe: We only take orders through our official WhatsApp number shown on this website. We will never ask for your card PIN, one-time password (OTP) or banking password.

7. Shipping & delivery

We usually dispatch orders within 1–3 business days of confirming payment. Delivery times depend on the courier and your location, and they are estimates, not guarantees. Any free-shipping offer shown on the website applies only on the terms shown there and as we confirm for your order.

Please make sure your delivery address and phone number are correct. If a parcel is delayed, returned or lost because of incorrect details, we may charge you for re-delivery. The books become your responsibility once they have been delivered to your address.

8. Cancellations, returns & refunds

• Before dispatch: You can cancel for a full refund any time before we ship your order.
• Damaged, faulty or wrong books: Tell us on WhatsApp within 7 days of delivery and include photos. We'll send a replacement or give you a full refund, and we'll cover any return shipping.
• Change of mind: We don't normally accept change-of-mind returns. If we agree to one, the book must be unread and in its original condition, and you pay for return shipping.
• Refunds: We pay approved refunds by your original payment method, or by bank transfer, within 14 days of approving them.

9. Intellectual property

The website's design, text, logos, graphics and artwork, including AI-generated imagery, belong to JV Point or our licensors. You may not reuse them without our permission. The content of each book belongs to its author and publisher.

10. Third-party services

Orders and messages go through WhatsApp, and deliveries and payments are handled by couriers, banks and payment providers. Each of these has its own terms and policies, and we aren't responsible for how they operate. Links to other websites are provided for convenience only.

11. Disclaimers & liability

We provide the website "as is". We don't promise that it will always be available or free of errors. As far as the law allows, we aren't liable for indirect or consequential losses. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Malaysian law.

12. Governing law

These Terms are governed by the laws of Malaysia. If a problem comes up, please contact us first; most issues can be solved quickly on WhatsApp. Any dispute that we can't resolve will be decided by the courts of Malaysia. If you are a consumer, you can also take a complaint to the Tribunal for Consumer Claims Malaysia.

13. Changes to these terms

We may update these Terms from time to time. The version on this page when you place an order is the one that applies to that order.

14. Contact us

• WhatsApp:
• Email: hello@jvpoint.com